2 essential management tips

So your creative people are doing an OK job but it’s not as great as you’d like it to be.

Your competition is coming up with some great ideas and they’re killing you in some deals, how are they getting it done when you can’t?…

Communication, Customer Engagement, Customer Survey, Employee Engagement, Employee Surveys, Performance Improvement

6 Steps to saying sorry, properly

Your reputation for service relies on the whole customer experience and therefore the day to day activities of each and every one of your employees.

Don’t believe that by offering great service you can avoid ever having to say sorry – it is an inevitable fact of human nature that at some point something will go wrong or a mistake will be made. Saying sorry is an essential for every businesses customer service toolkit.


Roger Black and 4 tracks to Employee Engagement

Earlier this month I had the privilege of speaking at the P2P Transformation Summit in London. It was a huge honour for me, and a thoroughly great day! However slightly higher up the bill as the keynote speaker was acclaimed speaker and athlete turned motivational speaker Roger Black. I hadn’t anticipated that in talking through his athletic experiences he would so ably demonstrate 4 key enablers of employee engagement.