Category Archives: Communication

Communication, Customer Engagement, Customer Survey, Employee Engagement, Employee Surveys, Performance Improvement

6 Steps to saying sorry, properly

Your reputation for service relies on the whole customer experience and therefore the day to day activities of each and every one of your employees.

Don’t believe that by offering great service you can avoid ever having to say sorry – it is an inevitable fact of human nature that at some point something will go wrong or a mistake will be made. Saying sorry is an essential for every businesses customer service toolkit.